Are There Any Federal Laws Protecting Me from Mortgage Servicers?
Updated 13 days ago (March 6, 2026)
Yes. In the years after the 2008 financial crisis, which was largely caused by the lack of regulation in the mortgage market, the government enacted the Dodd-Frank Wall Street Reform and Consumer Protection Act (2010). This Act amended the Real Estate Settlement Procedures Act (RESPA, 1974), which is implemented by Regulation X (2013), and also amended the Truth in Lending Act (TILA, 1968), implemented by Regulation Z (2013).
At the same time, the Dodd-Frank Act created the Consumer Financial Protection Bureau (CFPB), a government agency in charge of supervising and enforcing compliance with the aforementioned regulations while at the same time being allowed to impose its own restrictions on the mortgage market.
The main actions required by the Dodd-Frank Act to mortgage servicing companies are as follows:
Providing periodic statements for consumers' mortgage loans
Providing payoff statements to consumers upon request
Disclosure for certain adjustable-rate mortgages (ARMs) and force-placed insurance
Providing prompt crediting of mortgage payments
Correct certain errors made by borrowers regarding their mortgages
Respond to requests for information from borrowers regarding their mortgages
Financial Disclaimer: Tellus provides this content for informational purposes only. This is not financial advice. Financial returns and mortgage terms vary based on individual circumstances and market conditions. Consult a qualified financial advisor before making financial or borrowing decisions.