Should You Keep a Record of Tenant Communication?
Yes. Keeping records of all communication is not only a good idea, but it can protect you in court if you have written evidence of your claims. Keeping everything in writing also has other benefits:
Tenants can keep the information accessible and refer to it at any time.
You can be prompted to be consistent on an issue if you have a policy in writing.
Keeping a paper (or electronic) trail helps disprove false claims. For example, if a tenant complains you never warned them about late payments, you can prove this is not the case with a written record.