What Is a Small Servicer and Why Does It Matter?
Updated 21 days ago (March 6, 2026)
Servicing companies that meet one of the following criteria are considered small servicers:
Servicers that service 5,000 or fewer mortgage loans where the servicer is the creditor or assignee for all of them
Nonprofit servicers, provided that they are designated as a nonprofit organization or entity for tax purposes, that service 5,000 or fewer mortgage loans and are the creditor for all of those loans
Servicers who are State Housing Finance Agencies
Small servicers may be exempted from certain restrictions imposed by the Consumer Financial Protection Bureau. For example:
Periodic statement provisions
Early intervention provisions
Continuity of contact provisions
Certain loss mitigation provisions
Certain general servicing policies, procedures and requirements provisions
Financial Disclaimer: Tellus provides this content for informational purposes only. This is not financial advice. Financial returns and mortgage terms vary based on individual circumstances and market conditions. Consult a qualified financial advisor before making financial or borrowing decisions.