Are There Any Rules Regarding Written Communication with Servicing Companies?
Yes. Federal laws regulate two important issues related to written communications with servicing companies: (1) information requests, and (2) error resolution.
As for information requests, servicers must meet certain procedural requirements when processing written information requests from their borrowers. The most important requirement is that servicers are required to acknowledge your written requests for information within a reasonable time frame (usually within 5 business days), while also providing the requested information or explaining to you why this information is unavailable within 30 to 45 days.
As for error resolution, servicers must comply with certain predefined procedures for any errors regarding the servicing of a mortgage loan. First, servicers should provide you with their specific address and contact information. Second, servicers are required to acknowledge the notice of error within 5 days upon receipt. Finally, servicers are usually required to correct and rectify the error contained in the notice, or to alternatively conduct an investigation and provide you with a written explanation as to why your error claim is not valid, within 30 to 45 days.
- What Is Predatory Mortgage Servicing?
- What Are the Specific Formal Requirements for Periodic Statements?
- What Are Coupon Books and When Can They Replace Periodic Statements?
- When Are Servicers Allowed to Stop Providing Periodic Statements or Coupon Books?
- How Are Periodic Statements Delivered?
- What Is the Rule on Interest Rate Adjustment Notices?
- When Should I Receive an Interest Rate Adjustment Notice?
- What Information Must Be Included in the Initial and Ongoing Interest Rate Adjustment Notices?
- What Is the Prompt Payment Crediting Rule for Servicing Companies?
- What Are the Prompt Payment Crediting and Payoff Statement Rules for Servicers?
- Can the Loan Servicer Refuse to Provide You with a Payoff Balance Statement within 7 Days?
- Can I Choose My Mortgage Servicing Company?
- Are Servicers Allowed to Charge a Borrower for Force-Placed Insurance Coverage?
- What Are the General Rules Regarding Servicing Policies, Procedures, and Requirements?
- Are There Any Special Rules for Servicers When Dealing with Delinquent Borrowers?
- What Is the "Successors in Interest Rule" for Servicing Companies?
- How Should I Inform Servicers When I Become a Successor in Interest?
- Am I Liable for the Loan Once Confirmed as a Successor in Interest?
- Can I Change My Mortgage Servicing Company?
- Can I Turn to a Government Agency to Complain Against a Mortgage Servicing Company?
- Are There Any Federal Laws Protecting Me from Mortgage Servicers?
- What Are the Mortgage Servicing Rules Issued by the Consumer Financial Protection Bureau?
- What Is the Periodic Statement Rule for Mortgage Servicers?
- Are There Any Exceptions to the Periodic Statement Rule?
- How Many Periodic Statements Am I Entitled to Receive?