Can I Turn to a Government Agency to Complain Against a Mortgage Servicing Company?
Yes. After the 2008 mortgage crisis, consumer protection became an important issue for federal regulators. You can file a complaint with the Consumer Financial Protection Bureau (CFPB) if you are having problems with your mortgage servicing company. You also have the right to file a complaint with the U.S. Department of Housing and Urban Development (HUD) for any violation of your rights under the Real Estate Settlement Procedure Act (RESPA). Likewise, note that the Federal Bureau of Investigation (FBI) might be interested in your case, since mortgage-related fraud is considered an issue of high importance for the FBI. The FBI even has a specialized task force for investigating and dealing with mortgage-related fraud.
In addition, certain states have local entities which might be able to help you when you have problems with your loan servicing company. For example, in California you can file a complaint with the California Department of Business Oversight, the Attorney General's office, or other local entities to report illegal practices by your loan servicer.
- What Is Predatory Mortgage Servicing?
- What Are the Specific Formal Requirements for Periodic Statements?
- What Are Coupon Books and When Can They Replace Periodic Statements?
- When Are Servicers Allowed to Stop Providing Periodic Statements or Coupon Books?
- How Are Periodic Statements Delivered?
- What Is the Rule on Interest Rate Adjustment Notices?
- When Should I Receive an Interest Rate Adjustment Notice?
- What Information Must Be Included in the Initial and Ongoing Interest Rate Adjustment Notices?
- What Is the Prompt Payment Crediting Rule for Servicing Companies?
- What Are the Prompt Payment Crediting and Payoff Statement Rules for Servicers?
- Can the Loan Servicer Refuse to Provide You with a Payoff Balance Statement within 7 Days?
- Can I Choose My Mortgage Servicing Company?
- Are There Any Rules Regarding Written Communication with Servicing Companies?
- Are Servicers Allowed to Charge a Borrower for Force-Placed Insurance Coverage?
- What Are the General Rules Regarding Servicing Policies, Procedures, and Requirements?
- Are There Any Special Rules for Servicers When Dealing with Delinquent Borrowers?
- What Is the "Successors in Interest Rule" for Servicing Companies?
- How Should I Inform Servicers When I Become a Successor in Interest?
- Am I Liable for the Loan Once Confirmed as a Successor in Interest?
- Can I Change My Mortgage Servicing Company?
- Are There Any Federal Laws Protecting Me from Mortgage Servicers?
- What Are the Mortgage Servicing Rules Issued by the Consumer Financial Protection Bureau?
- What Is the Periodic Statement Rule for Mortgage Servicers?
- Are There Any Exceptions to the Periodic Statement Rule?
- How Many Periodic Statements Am I Entitled to Receive?