What Are the Mortgage Servicing Rules Issued by the Consumer Financial Protection Bureau?
Updated 21 days ago (March 6, 2026)
The Dodd-Frank Act, TILA and RESPA authorize the Consumer Financial Protection Bureau (CFPB) to implement and issue additional consumer protection regulations. As a result, in 2013, the CFPB approved Regulation X and Regulation to implement both RESPA and TILA, including certain mortgage servicing specific rules.
Requirements imposed by the CFPC on mortgage servicing companies include:
Successors in interest
Error resolution and information requests
Force-placed insurance
General servicing policies, procedures and requirements
Early intervention with delinquent borrowers
Continuity of contact with delinquent borrowers
Loss mitigation
Interest rate adjustment notices for ARMs
Prompt crediting of mortgage payments and responses to requests for payoff amounts
Periodic statements for mortgage loans
Small servicers
Bankruptcy periodic statements
Tellus TIP:
Note that Regulation X usually uses the term "borrower", whereas Regulation Z use the term "consumer". Most of the time you may use these terms interchangeably, since they tend to refer to the same individual but from a different perspective.
Financial Disclaimer: Tellus provides this content for informational purposes only. This is not financial advice. Financial returns and mortgage terms vary based on individual circumstances and market conditions. Consult a qualified financial advisor before making financial or borrowing decisions.